What does that mean?

• Care Squared aims to uphold your right to person-centred supports.
  • We will give you all the information you need, and can answer any questions about our services to assist you to decide whether you would like to use our services.
  • We want to have you involved in decision-making about your supports, and will encourage you.
  • Our services are focused on what you would like to achieve, your goals and your preferences.
• Care Squared aims to uphold your individual values and beliefs.
  • Our services aim to be tailored to your culture, diversity and respect your values and your beliefs.
  • We encourage you to tell us what’s important to you and we’ll tailor our service to your needs.
• Care Squared values your dignity and privacy.
  • We aim to deliver supports to you that uphold your dignity and right to privacy.
  • Our service is delivered with respect.
  • We value your personal information, and abide by our Privacy Policy to ensure your information is kept secure.
  • We will support your right to the dignity of risk in decision making
• Care Squared supports your independence and informed choice.
  • We want to deliver a service that suits your needs, and we will enable you to actively make a decision and exercise your individual choice about our services.
  • Our service is aimed to increase your independence.
  • We will tailor our communication to suit your preferences.
  • We respect your autonomy.
  • We give you sufficient time to consider your options, and answer any questions as you need.
  • We encourage you to have an advocate, and will support you in this.
• Care Squared supports your right to access supports free from violence, abuse, neglect, exploitation or discrimination.
  • We have policies and procedures in place to protect you, including Risk and Incident Management Policy.
  • Our team consists of registered health professionals, working under the AHPRA Code of Conduct as well as the NDIS and Care Squared Code of Conduct.
  • We encourage, and will support you in using an advocate.
  • Our team encourages feedback, and if you have a complaint, we’ll work with you to resolve it as quickly as possible.
• Care Squared supports your choice and right to engage an advocate.

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