• Service Guarantee

Our promise to you

Care Squared aims to uphold your rights in line with the NDIS Quality and Safeguards Commission and with Australia’s commitment to the United Nations Convention on the Rights of Persons with Disabilities.

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What does that mean?

  • Care Squared aims to uphold your right to person-centred supports.
    • We will give you all the information you need, and can answer any questions about our services to assist you to decide whether you would like to use our services.
    • We want to have you involved in decision-making about your supports, and will encourage you.
    • Our services are focused on what you would like to achieve, your goals and your preferences.
  • Care Squared aims to uphold your individual values and beliefs.
    • Our services aim to be tailored to your culture, diversity and respect your values and your beliefs.
    • We encourage you to tell us what’s important to you and we’ll tailor our service to your needs.
  • Care Squared values your dignity and privacy.
    • We aim to deliver supports to you that uphold your dignity and right to privacy.
    • Our service is delivered with respect.
    • We value your personal information, and abide by our Privacy Policy to ensure your information is kept secure.
    • We will support your right to the dignity of risk in decision making
  • Care Squared supports your independence and informed choice.
    • We want to deliver a service that suits your needs, and we will enable you to actively make a decision and exercise your individual choice about our services.
    • Our service is aimed to increase your independence.
    • We will tailor our communication to suit your preferences.
    • We respect your autonomy.
    • We give you sufficient time to consider your options, and answer any questions as you need.
    • We encourage you to have an advocate, and will support you in this.
  • Care Squared supports your right to access supports free from violence, abuse, neglect, exploitation or discrimination.
    • We have policies and procedures in place to protect you, including Risk and Incident Management Policy.
    • Our team consists of registered health professionals, working under the AHPRA Code of Conduct as well as the NDIS and Care Squared Code of Conduct.
    • We encourage, and will support you in using an advocate.
    • Our team encourages feedback, and if you have a complaint, we’ll work with you to resolve it as quickly as possible.
  • Care Squared supports your choice and right to engage an advocate.

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Safety

Care Squared aims to uphold your rights in line with NDIS Quality and Safeguards Commission and with Australia’s commitment to the United Nations Convention on the Rights of Persons with Disabilities.

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We want your feedback

How to give feedback or make a complaint
Our team work within the NDIS Code of Conduct, which is found below:

We are always looking to improve what we do, and we value your feedback about our services to help us improve.

If you would like to give us feedback including compliments and / or complaints, please talk to our Care Squad who will put you in touch with the relevant contact to help you. Or reach out to us via our feedback form.

If the Participant is not satisfied or does not walk to talk to this person, the participant can contact the NDIS Quality and Safeguards Commission by calling 1800 035 544 or in Western Australia contacting the NDIA via 1800 800 110. Alternatively the Participant can visit ndis.gov.au for further information.

Resources

HELPFUL CONTACTS

NDIS Quality & Safeguards Commission
1800 035 544 (9am to 5pm local time, Monday to Friday).
Excluding public holidays.

National Disability Insurance Scheme
(NDIS) Info Line 1800 800 110

NDIS Speak & Listen NDIS Translation & Interpreting
131 450

National Relay Service
1800 555 727 then ask for 1800 800 110

ADVOCACY

Australia Federation of Disability Organisations (AFDO)
Phone: (02) 6198 3361 or Toll-free: 1800 219 969

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