Rights & Responsibilities

Participant Rights Statement

Care Squared aims to uphold your rights in line with the NDIS Quality and Safeguards Commission and with Australia’s commitment to the United Nations Convention on the Rights of Persons with Disabilities.

1. Care Squared aims to uphold your right to person-centred supports.

What does that mean?

  • We will give you all the information you need, and can answer any questions about our services to assist you to decide whether you would like to use our services.
  • We want to have you involved in decision making about your supports, and will encourage you.
  • Our services are focused on what you would like to achieve, your goals and your preferences.

2. Care Squared aims to uphold your individual values and beliefs.

What does that mean?

  • Our services aim to be tailored to your culture, diversity and respect your values and your beliefs.
  • We encourage you to tell us what’s important to you and we’ll tailor our service to your needs.

3. Care Squared values your dignity and privacy.

What does that mean?

  • We aim to deliver supports to you that uphold your dignity and right to privacy.
  • Our service is delivered with respect.
  • We value your personal information, and abide by our Privacy Policy to ensure your information is kept secure.
  • We will support your right to the dignity of risk in decision making.

4. Care Squared supports your independence and informed choice.

What does that mean?

  • We want to deliver a service that suits your needs, and we will enable you to actively make a decision and exercise your individual choice about our services.
  • Our service is aimed to increase your independence.
  • We will tailor our communication to suit your preferences.
  • We respect your autonomy.
  • We give you sufficient time to consider your options, and answer any questions as you need.
  • We encourage you to have an advocate, and will support you in this.

5. Care Squared supports your right to access supports free from violence, abuse, neglect, exploitation or discrimination.

What does that mean?

  • We have policies and procedures in place to protect you, including Risk and Incident Management Policy.
  • Our team are registered health professionals, working under the AHPRA Code of Conduct as well as the NDIS and Care Squared Code of Conduct.
  • We encourage, and will support you in using an advocate.
  • Our team encourage feedback, and if you have a complaint, we’ll work with you to resolve it as quickly as possible.

SAFETY

Care Squared aims to uphold your rights in line with the NDIS Quality and Safeguards Commission and with Australia’s commitment to the United Nations Convention on the Rights of Persons with Disabilities.

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HOW TO GIVE FEEDBACK OR MAKE A COMPLAINT

How to give feedback with Care Squared

HELPFUL CONTACTS

NDIS Quality & Safeguards Commission 1800 035 544 (9am to 5pm local time, Monday to Friday). Excluding public holidays.

National Disability Insurance Scheme (NDIS) Info Line 1800 800 110

NDIS Speak & Listen NDIS Translation & Interpreting 131 450

National Relay Service 1800 555 727 then ask for 1800 800 100

ADVOCACY

Australia Federation of Disability Organisations (AFDO)
Phone: (02) 6198 3361 or Toll-free: 1800 219 969